Frequently Asked Questions - GetUrns

Shipping

When will my order ship?

Typically, orders will be engraved and shipped same or next day of the order being placed (With the exception of weekends and holidays)

Where can I access tracking information?

You should receive an email with tracking information once your order ships. If you do not, please check your spam/junk folder.

Does engraving delay shipping?

It can, if you have multiple items that require engraving we do ask for an additional business day to be taken into consideration for order processing.

How long will it take my order to arrive?

That depends entirely on the shipping option chosen at checkout. We offer free ground shipping (4-5 Business Days), Expedited Ground Shipping (3-4 Business Days), Second Day (2 Business Days), Next Day/Overnight (1 Business Day)

Please keep in mind our operating hours are M-F, 9 am - 5 pm Central and our order cut off time is 1 pm Central. This means orders placed AFTER 1pm will most likely NOT be processed and shipped until the following day (With the exception of weekends and holidays).

Orders

How can I check my order status?

With a GetUrns account you can see when your order has been shipped.

After placing an order, you will receive a confirmation email. Once your order has been shipped you will receive a tracking email.

I need to change my shipping/billing address.

Please contact our customer service representatives through email: orders@geturns.com, live chat, or phone: 1 (844) 438-8767.

Cremation Jewelry

How to fill a cremation pendant/bead?

Please carefully read the description of the item you purchased. Some are opened by twisting a screw or ball located on the piece.

All cremation jewelry comes with a filling kit, using that and a small flat head screwdriver, first unscrew the small threaded screw located on the piece.

Insert a pinch of ashes into the pendant/bead using the spoon/toothpick/funnel provided.

Close the piece once more, sealing it with a glue or epoxy if desired.

If you are unable to close the piece, please look for a few things:

Make sure the screw can be inserted all the way into the piece. If not, this means there are too many ashes inside.

The screws/components are extremely small, please confirm the screw isn't being inserted backwards.

Does the pendant/bead I ordered automatically come with a chain/bracelet?

LoveUrns pendants always come with a chain, simply lift the gray flap inside the pendant box and the chain will be resting there.

Madelyn pendants come with a black satin cord.

Beads do not come with the bracelet, those must be purchased separately.

How much cremains can I fit into my pendant/bead?

The amount of cremains that can fit into cremation is very minimal, just a pinch of ashes is usually what fits.

Can I wear my cremation jewelry in the shower/pool?

We do not recommend showering or swimming with the jewelry.

Cremation Urns

What size urn do I need?

This depends on how much your loved one weighed before cremation.

The general rule of thumb is that the weight in Pounds(lbs) before cremation = Cubic Inches in Ashes.

If they weighed between 225-320 pounds = [XL Urns](/content/collections/xl-adult-urns "XL Adult Urns"/index.html)

between 60 - 225 pounds = [Adult Urns](/content/collections/adult-urns "Adult Urns"/index.html)

Between 30-60 pounds = [Medium Urns](/content/collections/medium-child-urns "Medium/Child Urns"/index.html)

For sharing or small mementos = [Keepsake/Mini Urns](/content/collections/keepsake-mini-urns "Keepsake/Mini Urns"/index.html)

How do I open my urn?

If it's a classic urn shape such as GetUrns Embrace Butterfly Urn, the top lid is threaded and can be simply turned to the left to open.

If it's a more specialized urn such as the LoveUrns Wings of Hope or Loveheart; the opening is on the bottom of the urn. You'll see a black felt circle, remove the gold logo sticker and you'll see a line, using a quarter or other straight edge insert that into the line and twist to the left to unscrew the threaded bottom.

Can I bury my urn?

We do not recommend any urn be buried directly into the ground without a burial vault. The only exceptions being our biodegradable urns which can be buried or released into a body of water.

Is my urn waterproof?

None of the urns available on GetUrns are waterproof.

Can I add engraving at a future date (after delivery)

We get this question a lot, so the short answer is yes, but

the long answer is that you will need to find a local engraver in your area who

would be comfortable enough with adding engraving on the urn. Since this is a

service that we do not provide it would be best to research and ensure you know

someone in your local area who can laser engrave a date on the urn.

General

Does GetUrns provide plastic bags for cremains?

No, if you are in need of a plastic bag to place the ashes in, we suggest contacting your funeral home to request one. They may even fill the urn for you free of cost.

Can I travel with my urn/can I ship my urn?

Yes on both accounts. If within the United States, USPS is the only mailing service in which cremated remains can be shipped. As for flying, that is up to the airline used. For more information, read our blog post, "How to Mail Cremains"

What is UV Printing?

At GetUrns, our desire to create lasting, cherished

memorials extends to the art of UV printing. Utilizing ultraviolet (UV) light

to cure inks, this technique allows us to print high-quality, vibrant images on

a wide range of surfaces, from wood and metal to glass and ceramics. Our

refined approach embraces the innate beauty of your chosen remembrance piece,

capturing memories and sentiments in vivid, enduring detail. The gentle process

of UV printing ensures that each memorial product retains its precious

significance while being adorned with the love and care it deserves. In every

endeavor, our commitment to providing exceptional service and comfort shines

through. With UV printing, we at GetUrns take yet another step to illuminate

the loving memories that will stay with you forever.

How do I seal my urn?

Most every urn comes with a screw on/off method that seals

to hand tightness. If you are looking for a permanent seal, the solution is to

use a strong epoxy glue (super glue) around the threads of the cap or screw and

then hand tighten and let dry. We do not provide such glue as many people

spread or share the ashes in the future so require it to be opened.

What is the difference between wood and MDF in GetUrns'products?

As we strive to provide you with personalized memorial

options that honor and respect your loved one's unique life, two of the

materials we often work with are natural wood and Medium-Density Fiberboard

(MDF).

Natural wood is revered for its individual character, with

each piece having unique grain patterns and color variations. It's a choice of

timeless elegance, offering a sense of warmth and connection to nature. Each

wooden urn or keepsake is intricately crafted, ensuring that the memory of your

loved one is encapsulated in a genuinely unique and lovingly crafted piece.

MDF, on the other hand, is a type of engineered wood that

provides excellent consistency and durability. It's highly customizable and can

be precisely shaped, offering a wide array of design possibilities. MDF is a

practical choice for those who value both the aesthetics and long-lasting

quality of their memento.

Both materials have their distinct benefits, and the choice

ultimately depends on your personal preference. At GetUrns, it's our honor to

guide and support you during this difficult time, ensuring you find the ideal

memorial that pays tribute to your loved one's cherished life and memories.

Can I leave this outside?

This depends on the type of product that you are

purchasing. Different materials interact with outside weather forces

differently. We have only a handful of products that are specifically created

to be outdoor friendly. Most people often purchase a Urn Vault for protection

or to bury it in the earth.

How do I care of the urn/maintain the urn?

We meticulously source high quality materials

for our urn collection to purchase. Each urn is constructed to stand the test

of time. What this means is that the most maintenance you will have to perform

over time will be the occasional wiping down of the urn with a micro fiber

cloth. This of course will only be necessary if dust or finger prints collect

on the outside of the material.

Photo Submission Guidelines

We are pleased to inform you that we accept

images with a variety of extensions including .gif, .jpg, .jpeg, and .png. This

gives you the flexibility to choose the format that works best for you and your

treasured photographs. Our design team will take your photo and create it to

offer the best print quality that we can provide. As you entrust us with

your special memories, we want to assure you that your image will be

reproduced at its highest quality. While we strive to create a perfect fit

for the product you choose, there may be instances where we need to crop

the image to achieve the desired size.

Returns

What is GetUrns' return policy?

GetUrns accepts returns on any product that has NOT been custom engraved or come into contact with cremated remains

I typed name/phrase/date wrong, can I send it back to you to edit?

No, we do not offer edits of any kind on already engraved orders.

Can I return an engraved item?

Unfortunately engraved items Cannot be returned. Once an item has been personalized we cannot accept returns or exchanges.

Website

What methods of payment does GetUrns take?

GetUrns accepts credit/debit card, Paypal, ApplePay, AmazonPay.

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